When it comes to delivering goods, many e-commerce businesses in Nigeria face a lot of difficulties. One of the major obstacles that e-commerce businesses face is how to successfully fulfill orders.
This process often has common issues such as failed deliveries, returned goods, and customers failing to show up and receive the products.
What makes it worse? E-commerce businesses, most times, have to pay logistics companies at a double loss to return the goods. It’s an overkill.
Even though E-commerce in Nigeria is thriving with a growing number of businesses, leveraging the power of online platforms to reach customers across the nation, one of the most critical challenges for e-commerce businesses is ensuring timely and efficient delivery of goods to customers.
This is where Selligate, an innovative e-commerce application, comes to the rescue. Selligate’s order fulfillment system ensures e-commerce businesses stop their losses on logistics and they can operate a no-fail method in fulfilling orders, which can invariably increase sales and grow their businesses.
In this blog post, we’ll explore how to deliver goods to Nigerian customers without high logistics costs in three simple steps, with Selligate as the go-to solution.
Step 1: Easy Onboarding Process
The first step is registering your e-commerce business on Selligate (as a Merchant) and further learning how to make use of the application to fulfill orders and increase sales. Selligate ensures this is possible through:
1. Simple & Free Registrations: Selligate offers a simple and free registration process for merchants (e-commerce businesses) and human distributors. Merchants can sign up within 30 seconds. The free features give merchants access to assign distributors and fulfill orders and transact with customers via email.
2. User-Friendly Interface: The application’s interface is designed for ease of use, with intuitive navigation and clear instructions, making it straightforward for both businesses and distributors to get started.
3. Training and Resources: The platform offers how-to training materials and resources for both e-commerce businesses and distributors, ensuring they are well-prepared to use the system efficiently. This minimizes the learning curve.
4. Customizable Profiles: Merchants (e-commerce businesses) can create profiles tailored to their specific needs and requirements. Merchants can set their delivery preferences, and distributors can input their service areas, allowing for personalized onboarding.
Step 2: Assign The Right Distributor
After registering, the second step to ensuring a smooth and efficient delivery process for your e-commerce business is assigning the right distributor. In Nigeria, where logistics and transportation can be complex, this decision is crucial. E-commerce businesses often face the dilemma of whether to use interstate transport companies or rely on external logistics companies.
This is where Selligate offers a game-changing solution. Selligate connects e-commerce businesses with a network of Human Distributors nationwide who are well-versed in navigating the unique challenges of Nigerian logistics.
How Does Selligate Connect Distributors with Products?
Selligate partners with logistics companies to ensure e-commerce businesses get their products delivered to human distributors across every state in Nigeria. This means Selligate bears the brunt of logistics costs and saves e-commerce businesses the burden of high logistics costs.
These local distributors have an in-depth understanding of the local language, local road networks and shorter routes, plus an in-depth understanding of the products they are to deliver.
By partnering with these reliable distributors, e-commerce businesses can significantly enhance the delivery experience for their customers.
Selligate is the bridge between e-commerce businesses and their network of Human Distributors. The application’s order-tracking feature also ensures seamless communication and coordination between businesses and distributors. Using Selligate, Nigerian e-commerce businesses can forget the difficulties surrounding issues such as failed deliveries.
Step 3: Optimize the Delivery Process
Efficiency is key when it comes to delivering goods within Nigeria. E-commerce businesses need to optimize their delivery processes to reduce delays and ensure customer satisfaction.
Also, the cost of delivering goods to customers (logistics) is overbearing on some E-commerce businesses. But this is where Selligate’s platform excels. The following factors make it possible for Selligate’s E-commerce businesses to deliver products faster and at cheaper rates to customers:
1. Order Fulfillment
Selligate assists Merchants (e-commerce businesses) in successfully executing the various components of the order process. From order processing to order tracking and fulfillment. This includes checking order details, processing payments, and confirming orders.
Merchants (e-commerce businesses) can access their purchase history to track the status of their orders, view delivery progress, and estimate delivery times accurately.
2. Order Assignment
Selligate’s application efficiently allocates orders to human distributors once a request is made. Merchants (e-commerce businesses) are able to assign orders to distributors according to their preferences.
3. Stock & Inventory Management
Using Selligate’s stock management system, merchants can monitor the products remaining in stock as sales increase. Also, when goods are returned, e-commerce businesses are usually stifled by the loss that comes with returned goods, but with Selligate’s stock management feature, E-commerce businesses can easily store their products with distributors as opposed to paying for goods to be returned.
4. Sales History
Merchants can enjoy efficient sales historical data using Selligate. The application provides profound insights into sales records and predictive analytics on the most likely segment of customers to purchase a product in the future.
5. Distributor Management
Selligate’s application enables merchants to onboard and manage a network of human distributors nationwide. It provides a central platform to track distributor information, such as contact details, location, and performance metrics.
Selligate also offers analytics tools to evaluate distributor performance. This includes metrics like successful deliveries, delivery times, and customer satisfaction ratings. The application also automates commission calculations for distributors, making it easy to compensate them accurately based on successful deliveries or sales.
The application provides a communication channel between the merchants and distributors, allowing for real-time updates, order assignment, and issue resolution.
6. Purchase History
Merchants (E-commerce businesses) can review their purchase history to initiate return requests or track the status of refunds, enhancing transparency and trust in the e-commerce platform. Merchants can also use history data to personalize recommendations and offers for returning customers, increasing the likelihood of repeat purchases.
Further, from the merchant’s perspective, monitoring purchase history helps in managing inventory levels, restocking popular items, and phasing out slow-moving products.
7. Accounting
Selligate’s accounting feature ensures transparency in financial transactions. It tracks payments, commissions, and earnings for both e-commerce businesses and distributors. It generates financial reports, offering insights into revenue, expenses, and profit margins. This helps merchants make data-driven decisions.
Read How Selligate Increased a Nigerian Ecom Business to 280% Monthly Sales Revenue
Protecting Your Products Against Loss
What do you do when one of your distributors absconds with your products? Or how do you manage losses due to damages that can result in financial setbacks and damage to your brand’s reputation?
One of the significant concerns for e-commerce businesses in Nigeria is ensuring the safety of goods during transit, but Selligate addresses this concern through its Product Insurance advisory policies.
With Selligate’s product insurance advisory policies, merchants can rest easy knowing that their orders are protected. If a delivery goes awry, and the goods are lost or damaged, merchants can rest assured knowing their investments are guarded. This not only builds trust but also relieves the merchants from potential financial losses due to unfortunate events during delivery.
Conclusion: Selligate will Deliver Goods to Nigerian Customers without High Logistics Cost
Delivering goods to customers within Nigeria doesn’t have to be a complicated and stressful process for e-commerce businesses. With Selligate, the journey from order placement to delivery can be seamless and secure.
By onboarding, assigning distributors and optimizing your delivery process, Selligate provides an opportunity for e-commerce businesses to increase their sales through successful order deliveries.
Selligate’s commitment to efficient and trustworthy delivery services, coupled with the advantages of working with its network of Human Distributors, positions it as the ideal partner for any e-commerce business striving to deliver goods with ease and confidence in Nigeria.
Ready to start increasing your sales through successful order deliveries?