What is Selligate?
Selligate is an e-commerce order fulfillment solution designed for businesses that sell physical products online but have difficulty fulfilling customers’ “pay-on-delivery” orders across Nigeria due to distance.
What problem is Selligate solving and how are they solving it?
E-commerce business owners experience pains in fulfilling customers’ orders due to the prevailing “pay on delivery” demand from Nigerian customers.
This payment method helps customers avoid the issue of “what I got versus what I ordered” but many customers abuse it as they end up rejecting the products sent with some flimsy excuses.
This is frustrating the merchant because logistics costs, marketing costs, and human efforts are wasted thereby making it impossible to scale and grow e-commerce businesses in Nigeria.
We have built a robust application that helps myriads of e-commerce businesses deliver their products within same day of the order through the following services to mitigate the pains associated with “pay on delivery”.
Storage (Warehousing): Secure and efficient storage solutions for merchant’s inventory, ensuring safekeeping and easy access.
Speedy Order Delivery: Once we receive the merchant customer’s order, we quickly swing into action and ensure it is professionally delivered to the customer within same day.
Automatic Payment Settlement: Once the order is delivered, payment received from the merchant customer will be credited to his or her account automatically.
Where is your office?
We have physical offices in Lagos and Abuja, and our fulfillment agents are in the top 30 e-commerce cities and towns across Nigeria.
Which locations do you cover?
We cover the top 30 e-commerce cities and towns across Nigeria. They are Lagos, Abuja, Port Harcourt, Warri, Osogbo, Kaduna, Kano, Uyo, Calabar, Ibadan, Ado Ekiti, Onitsha, Umuahia, Akure, Makurdi, Sokoto, Ilorin, Lokoja, Abeokuta, Eket, Enugu, Benin, Ughelli, Owerri, Awka, Aba, Abakaliki, Minna, Jos, Asaba, and counting.
What is your delivery cost?
Our default delivery cost is ₦4,500. Depending on distance, it could be more than that but if the delivery would attract extra cost, we will inform you ahead.
What is your warehousing cost?
For now, warehousing is free but terms and conditions apply.
If I bring my product to your office/warehouse in bulk, can you help me distribute it to your other locations?
Yes, we can help you do that at a cost and with your instructions using our VIP Bulk Product Movements service. The minimum fee for this is ₦6,000. Note that this is optional as you can move your product in bulk to any of our locations by any means of your choice.
Do you do pick-up?
Yes, we do pick up. Our default pick-up cost is ₦4,500. Depending on distance, it could be more than that but if the pick-up would attract extra cost, we will inform you ahead.
How long does it take to remit after delivery?
Once your order is delivered, payment received from your customer is automatically credited to your account wallet. You can withdraw from your wallet anytime and your bank account is credited instantly.
Is there any other cost besides the delivery cost?
The only cost you should expect apart from delivery is ₦500 flat fee for every withdrawal.
Do you charge for packaging?
Apart from the delivery fee and the ₦500 flat fee for every withdrawal, we don’t charge for anything. However, if you need our assistance in some areas like packaging, pack/airport/seaport pick-up, or interstate product movements, we can agree on the cost with you but they are optional. For international sellers, we have a Call Center Service for ₦79,000 monthly (Optional) and Local Marketing Expert Support for ₦70,000 monthly (Recommended).
Do you have a contract to sign for the e-commerce cash-on-delivery order fulfillment partnership?
Yes. We have a standard agreement for Selligate and the merchant to sign for the partnership. This helps to establish trust and mutual understanding between both parties.
Do you have the option of customer pick-up?
Yes, but for now, we have the option of customers picking up their orders from our warehouse locations only in Lagos and Abuja. The delivery cost of customer picking up is ₦4,500.
How long will the merchant’s products stay in your warehouse?
A merchant’s product can stay as long as there is a continuous stock turn. We have a clause in our terms of agreement that cautions against a merchant dumping products in our warehouses without sending customers for delivery.
What are the suitable products for your order fulfillment services?
We accept legally acceptable products in Nigeria that have a maximum weight of 5kg, are non-perishable, and are properly packaged.
Do you charge for failed deliveries?
It is a two-way scenario in one: a. If we call the customer and he says he is not ready or no longer interested, we won’t charge you. It’s free! b. If we call the customer and he asks us to come and deliver, we will go immediately. If the customer rejects the product based on “what I ordered versus what I got” or any other flimsy excuses, or the customer switch off phone when the rider arrives the location, we will charge the full delivery fee because we have already visited the customer.
I am not in Nigeria, how do I receive my withdrawals?
When you make a wallet withdrawal in Naira, we will help you convert the amount to US Dollars at the prevailing exchange rate and send it to your account. Usually, you receive the payment within 24 hours of making the withdrawal.
Your question is not listed here.
We have done our best to answer all the Frequently Asked Pay on Delivery questions we have come across but please if your question is not listed here, call our mobile number on our website, or chat with us on WhatsApp, we shall be more than happy to answer your questions as fast as possible.
